Skinclar - Terms of Service & Privacy Policy

Last updated: July 2026

Beta Version - Skinclar is currently in private beta. Features may change at any time.

1. Acceptance of Terms

By accessing or using Skinclar ("the App"), you agree to be bound by these Terms of Service. If you do not agree, please do not use the App. Skinclar is operated by Vinh Tran, based in Switzerland.

2. Description of Service

Skinclar is a skincare intelligence application that allows users to scan and analyze skincare products, check ingredients, receive personalized product recommendations, and build skincare routines. Skinclar offers a free tier with limited usage and paid subscription tiers ("Pro" and "Premium") with extended features. Subscription details and pricing are listed on the subscription page.

3. Beta Program

You are accessing Skinclar as part of a private beta program. By participating, you acknowledge that:

The App may contain bugs, errors, or incomplete features
Features may be added, changed, or removed without notice
The App is not yet a finished product
Your feedback may be used to improve the service
Access may be revoked at any time

4. User Accounts

To use Skinclar, you must create an account using a valid email address. Account creation requires email verification: we will send a 6-digit code to the email address you provide, which must be entered to complete registration. You are responsible for maintaining the confidentiality of your password. You must be at least 16 years old to create an account. Disposable or temporary email addresses are not permitted.

5. Acceptable Use

You agree not to:

Use the App for any unlawful purpose
Attempt to reverse engineer, scrape, or copy the App's data or algorithms
Share your beta access credentials with others
Upload harmful, offensive, or misleading content
Use automated tools to access the App
Attempt to bypass security measures or invite-code protections

Your Content and Photos

You keep ownership of the content and images you upload. By uploading a product scan, you grant Skinclar a non-exclusive, worldwide, royalty-free license to use the product packaging and ingredient images to operate and improve the Skinclar product database. This license exists so we can build a better product catalog for all users. It does not apply to your progress photos or to images you send in direct messages or group chats, which are never used to train AI models or build the database. You are responsible for the content you upload and must not upload images of other people without their consent.

6. Subscriptions and Payments

6.1 Subscription Plans

Skinclar offers three tiers:

Free: Limited number of scans and AI routines per month, basic ingredient search
Pro (CHF 7.99/month or CHF 76.70/year): Unlimited scans, unlimited AI routine builder, full ingredient search, conflict detection
Premium (CHF 14.99/month or CHF 143.90/year): Everything in Pro plus early access to new features and Founding Member status

Annual plans offer approximately 20% savings compared to monthly billing. All prices are in Swiss Francs (CHF) and are inclusive of any applicable taxes (Skinclar is currently exempt from Swiss VAT).

6.2 Billing and Renewal

Paid subscriptions automatically renew at the end of each billing period (monthly or yearly) unless cancelled before the renewal date. The renewal will be charged to the payment method on file. You will receive an email receipt after each successful payment.

6.3 Payment Processing

All payments are processed securely by Stripe Payments Europe Ltd. Skinclar does not store your credit card information. By subscribing, you also agree to Stripe's Consumer Terms.

6.4 Cancellation

You may cancel your subscription at any time via the "Manage subscription" link in your profile, or by contacting support at info@skinclar.com. Your subscription will remain active until the end of the current billing period, after which you will be downgraded to the Free tier. We do not provide pro-rated refunds for unused portions of a billing period, except as required by Swiss consumer law.

6.5 Refunds

If you are not satisfied with your subscription, you may request a refund within 14 days of your initial subscription purchase by emailing info@skinclar.com. Refunds for renewal payments are evaluated on a case-by-case basis. Refunds will be issued back to the original payment method within 5-10 business days.

6.6 Price Changes

We may change subscription prices for future billing periods. We will notify you at least 30 days before any price increase takes effect. If you do not agree to the new price, you may cancel your subscription before the change takes effect.

6.7 Failed Payments

If a renewal payment fails, we will attempt to charge your payment method again over the following days. If we are unable to collect payment, your subscription will be downgraded to the Free tier and you will lose access to paid features.

Expert Consultations

Skinclar lets you book paid consultations with verified experts (such as dermatologists and estheticians). Experts provide cosmetic guidance only - a consultation is not a medical appointment, does not create a doctor-patient relationship, and does not replace seeing a dermatologist for medical concerns. Skinclar acts as the platform between you and the expert: payments are processed by Stripe, Skinclar retains a platform fee, and the remainder is paid out to the expert. Consultation refunds are handled case by case via info@skinclar.com. Experts are independent and responsible for their own advice; verification confirms credentials, not the content of individual answers.

7. Intellectual Property

All content, features, design, code, algorithms, and data within Skinclar are the exclusive property of Vinh Tran. No part of the App may be copied, reproduced, or distributed without prior written permission. The Skinclar name, logo, and brand identity are protected intellectual property. © 2026 Skinclar. All rights reserved.

8. Disclaimer of Warranties

The App is provided "as is" without warranties of any kind. Skinclar does not guarantee that product ingredient information is complete, accurate, or up to date. Skincare recommendations are for informational purposes only and do not constitute medical advice. Always consult a dermatologist for medical skin concerns.

9. Limitation of Liability

Skinclar shall not be liable for any indirect, incidental, or consequential damages arising from your use of the App, including adverse skin reactions from using products based on App recommendations.

10. Changes to Terms

We reserve the right to update these Terms at any time. Continued use of the App after changes constitutes acceptance of the new Terms.

11. Contact

Questions about these Terms? Contact us at: info@skinclar.com

Last updated: July 2026 - DSG / GDPR Compliant

Your data is stored securely. We never sell your personal information to third parties.

1. Data Controller

Vinh Tran
Zurich, Switzerland
Email: info@skinclar.com

2. Data We Collect

Account Data

Email address (required for registration)
First and last name (optional)
Password (stored as encrypted hash - we never see your password)
Account creation date
Email verification code (stored as encrypted hash, automatically deleted after 15 minutes or once your email is verified)

Usage Data

Products you scan and search for
Your skin type and skin concerns (if you provide them)
Your saved routines and product inventory
App usage analytics (pages visited, features used, session duration)
Device type and operating system

Photos & Images

We treat every image you provide with care. How an image is used depends entirely on where you add it:

Product scans: When you scan a product, the photo of the packaging and ingredient list is analyzed to give you your result. We may keep these product photos and use them to build and improve the Skinclar product database (for example, adding new products and improving recognition) so results get better for everyone. Please photograph only the product - avoid including faces, people, or personal items. Product scan photos are never used for advertising and are never shown publicly together with your name.
Progress photos: Progress photos (such as skin selfies) are private by default. They are stored securely, are visible only to you, and are never shared, published, or used to train AI models. They are only ever visible to others if you actively choose to publish them yourself. You can delete any progress photo at any time, which removes it from our servers.
Direct message & group images: Images you send in direct messages or group chats are shared only with the recipients you choose and are not used for any other purpose. Do not send images of other people without their consent. Illegal or abusive content can be reported and will be removed.
Your control: You can delete your images or your entire account at any time. Deleting your account removes your personal photos from our systems, in line with your rights under the Swiss DSG and the GDPR (see your rights below).

Push Notifications

If you turn on notifications, we store a push subscription token for your device. Notifications (for example new messages or bookings) are delivered through your device's push service (Apple, Google, or Mozilla, depending on your browser), which technically processes the message for delivery. Enabling notifications is voluntary (consent, GDPR Art. 6(1)(a)). You can turn them off at any time in your browser or system settings; the token is deleted when you unsubscribe or delete your account.

Community & Expert Consultations

Content you publish in the Community (posts, reviews, comments, and the skin type or concerns you attach to them) is visible to other users by design - share only what you are comfortable making public. Messages and images you send within a consultation are visible to you and the chosen expert only. If you offer consultations as an expert, Stripe collects the identity and banking details required for payouts (Stripe Connect); Skinclar never sees your banking details.

Subscription Data

If you subscribe to a paid plan, we store the following information related to your subscription:

Your subscription tier (Free / Pro / Premium)
Your subscription status (active, canceled, past_due)
Stripe customer ID and Stripe subscription ID (references to Stripe - used to manage your subscription)
Billing interval (monthly / yearly)
Current billing period end date

We do not store your credit card details. All payment data is handled exclusively by Stripe (see Section 6).

Security & Anti-Abuse Data

To protect our service and users from abuse (spam registrations, brute-force attacks, automated bots), we temporarily process the following data:

Your IP address (used for rate limiting and abuse prevention; stored in our cache for up to 1 hour)
Login and registration timestamps
Bot-verification data via Cloudflare Turnstile (browser fingerprint signals processed by Cloudflare; no cookies set by Turnstile)

Legal basis: Legitimate interests (GDPR Art. 6(1)(f)) - protecting our service and users from abuse, fraud, and unauthorized access.

Analytics Data (PostHog)

We use PostHog for anonymous usage analytics. PostHog is GDPR-compliant and data is stored in the EU. No personally identifiable information is shared with PostHog.

3. Why We Collect This Data

Account management: To provide you access to the App
Personalization: To match products to your specific skin profile
Product improvement: To understand how users interact with the App
Communication: To send you important updates about your account
Security: To protect against unauthorized access and abuse

Legal basis (GDPR): Contract fulfillment (Art. 6(1)(b)), Legitimate interests (Art. 6(1)(f)), and Consent (Art. 6(1)(a)) where applicable.

4. Data Storage and Security

Your data is stored on Supabase (PostgreSQL), hosted in EU data centers (Frankfurt, Germany). Security measures include encrypted HTTPS connections, bcrypt password hashing, JWT token authentication, Row-Level Security in our database, mandatory email verification at registration, rate limiting against brute-force attacks, and bot protection via Cloudflare Turnstile.

5. Data Retention

We retain your account data for as long as your account is active. Unverified registrations (where the email verification step was not completed) are automatically deleted after 15 minutes. IP-based rate-limiting data is automatically deleted after 1 hour. You may request deletion of your data at any time. Anonymous analytics data may be retained for up to 2 years.

6. Third-Party Services

Supabase - EU hosting, GDPR compliant
PostHog - EU hosting, GDPR compliant, no personal data
Resend - For transactional emails only
Railway - App server and Redis cache hosting. Redis is used as a temporary in-memory store for rate-limiting counters (IP-based, kept for up to 1 hour) and does not store any personal user data.
Cloudflare Turnstile - Bot detection on our registration and login pages. Cloudflare receives browser signals (such as IP address, user agent, and browser fingerprint) to determine whether a request is from a human. Turnstile does not set tracking cookies and is designed as a privacy-preserving CAPTCHA alternative. Data may be processed by Cloudflare outside the EU. See Cloudflare's Privacy Policy.
Stripe Payments Europe Ltd. - Payment processing for paid subscriptions. When you subscribe, your payment details (card number, expiry, billing address) are sent directly to Stripe and are never seen or stored by Skinclar. Stripe is GDPR compliant and PCI DSS Level 1 certified. See Stripe's Privacy Policy.
OpenAI - Used to extract product information from your scan photos. Photos are sent to OpenAI for processing and are not stored permanently. See OpenAI's Privacy Policy.

We do not sell your data. We do not share your data with advertisers.

7. Your Rights (GDPR)

Access: Request a copy of your personal data
Rectification: Correct inaccurate data
Erasure: Request deletion of your data
Portability: Receive your data in a machine-readable format
Object: Object to processing based on legitimate interests
Withdraw consent: At any time, where processing is based on consent

To exercise these rights, contact: info@skinclar.com - We will respond within 30 days.

Your data belongs to you

Download a copy of everything Skinclar stores about you - your profile, routines, reviews and progress - anytime.

Provided under your right of access (GDPR Art. 15). The file is a private copy - only you can download it.

8. Cookies

Skinclar uses session tokens (JWT) stored in your browser's local storage for authentication. We do not use advertising or tracking cookies.

9. Children's Privacy

Our App is not directed at children under 16. We do not knowingly collect data from children under 16.

10. Changes to This Policy

We may update this Privacy Policy. We will notify you of significant changes via email or in-app notification.

11. Contact and Complaints

Privacy questions: info@skinclar.com
You also have the right to lodge a complaint with your local data protection authority.