Skinclar - Terms of Service & Privacy Policy

Last updated: September 2026

1. Acceptance of Terms

By accessing or using Skinclar ("the App"), you agree to be bound by these Terms of Service. If you do not agree, please do not use the App. Skinclar is operated by the provider named at the end of these Terms, based in Switzerland.

2. Description of Service

Skinclar is a skincare intelligence application that allows users to scan and analyse skincare products, check ingredients, receive personalised product recommendations, and build skincare routines. Skinclar offers a free tier with limited usage and paid subscription tiers ("Pro" and "Premium") with extended features. Subscription details and current prices are shown on the subscription page.

3. Community and User Content

Skinclar includes a community where you can publish posts, photos, reviews and comments, and send direct messages to other users. The following rules apply to all of it.

There is zero tolerance for objectionable content or abusive behaviour. This includes harassment, hate speech, threats, sexual content, nudity, content involving minors, illegal content, spam, and impersonation.
Every post, comment and profile can be reported from its menu, and any user can be blocked.
Reported content is reviewed and removed within 24 hours where it breaches these rules. Accounts that post such content may be suspended or removed without notice.
You remain responsible for everything you publish. Do not upload images of other people without their consent.
Do not use the community to give medical advice or to present yourself as a medical professional unless you are verified as an expert.

To report content or a user outside the App, write to the support address at the end of these Terms.

4. User Accounts

To use Skinclar, you must create an account using a valid email address. Account creation requires email verification: we send a 6-digit code to the address you provide, which must be entered to complete registration. You are responsible for keeping your password confidential. You must be at least 16 years old to create an account. Disposable or temporary email addresses are not permitted.

5. Acceptable Use

You agree not to:

Use the App for any unlawful purpose
Attempt to reverse engineer, scrape, or copy the App's data or algorithms
Share your account credentials with others or let someone else use your account
Upload harmful, offensive, or misleading content
Use automated tools to access the App
Attempt to bypass security measures, rate limits, or access controls

Your Content and Photos

You keep ownership of the content and images you upload. By uploading a product scan, you grant Skinclar a non-exclusive, worldwide, royalty-free license to use the product packaging and ingredient images to operate and improve the Skinclar product database. This license exists so we can build a better product catalog for all users. It does not apply to your progress photos or to images you send in direct messages or group chats, which are never used to train AI models or build the database. You are responsible for the content you upload and must not upload images of other people without their consent.

6. Subscriptions and Payments

6.1 Subscription Plans

Skinclar offers three tiers:

Free: A limited number of scans and AI routines per month, and basic ingredient search
Pro: Full routine analysis, conflict detection between products, ranked alternatives, and higher scan limits
Premium: Everything in Pro, plus the creator tier: a creator profile with your own links, profile analytics, a subscriber badge, and priority on questions posted in the community feed. The subscriber badge marks a paying member. It is not an expert credential; expert status is separate, requires document verification, and is free.

Both paid tiers are available monthly or yearly, and the yearly plan is cheaper per month. Current prices are shown in the App and on the subscription page, and may differ by country. Prices include any taxes that apply. Skinclar is operated as a sole proprietorship in Switzerland and is currently below the Swiss VAT registration threshold, so no VAT is shown separately.

6.2 Where You Subscribed Determines How Billing Works

Subscriptions can be purchased in two places, and the rules differ. Which one applies to you depends on where you completed the purchase.

In the iPhone app: the purchase is an Apple In-App Purchase. Apple is the seller of record. Payment is charged to your Apple Account at confirmation of purchase, the subscription renews automatically unless cancelled at least 24 hours before the end of the current period, and all billing, renewal, cancellation and refund decisions are handled by Apple under Apple's terms.
On the website: the purchase is processed by Stripe Payments Europe Ltd. and Skinclar is the seller. The subscription renews automatically at the end of each period unless cancelled beforehand, and you receive an email receipt after each payment.

6.3 Payment Processing

Skinclar never receives or stores your card details. Purchases made in the iPhone app are processed by Apple. Purchases made on the website are processed by Stripe; by subscribing there you also agree to Stripe's Consumer Terms.

6.4 Cancellation

If you subscribed in the iPhone app, cancel in your Apple Account settings under Subscriptions. Skinclar cannot cancel an Apple subscription for you. If you subscribed on the website, cancel through the billing portal in your profile or by writing to support. In both cases your subscription stays active until the end of the period you have paid for, after which the account returns to the Free tier.

6.5 Refunds

For purchases made in the iPhone app, refunds are requested from Apple and decided by Apple. Skinclar has no access to those payments and cannot issue a refund for them. For purchases made on the website, you may request a refund within 14 days of your first subscription payment by writing to support; refunds for later renewal payments are considered case by case, in particular where a fault on our side prevented you from using the service. Refunds are returned to the original payment method. Your mandatory rights under Swiss and EU consumer law are not affected by this section.

6.6 Price Changes

We may change subscription prices for future billing periods. You will be notified at least 30 days before an increase takes effect. If you do not accept the new price, you can cancel before it applies. For Apple subscriptions, Apple additionally asks for your consent to a price increase under its own rules.

6.7 Failed Payments

If a renewal payment fails, further attempts are made over the following days. If payment still cannot be collected, the account returns to the Free tier and paid features become unavailable. Content you created is not deleted by a downgrade.

Expert Consultations

Skinclar lets you book paid consultations with verified experts such as dermatologists and estheticians. Experts provide cosmetic guidance only: a consultation is not a medical appointment, does not create a doctor-patient relationship, and does not replace seeing a dermatologist for medical concerns. Skinclar acts as the platform between you and the expert. In the iPhone app, only live scheduled sessions between two people are offered, and these are paid outside of In-App Purchase, as permitted for real-time person-to-person services. Payments run through Stripe, Skinclar retains a platform fee, and the remainder is paid to the expert. Consultation refunds are handled case by case by support. Experts are independent and responsible for their own advice; verification confirms credentials, not the content of individual answers.

Affiliate Links

Some links to retailers on our website and in the App are affiliate links. If you buy something after following one of them, Skinclar may receive a commission from that retailer at no extra cost to you. These links are marked as sponsored. A commission never influences which products are recommended to you: recommendations come from your skin profile and the ingredient analysis, not from any commercial relationship. Skinclar does not sell products itself and is not a party to any purchase you make from a retailer.

7. Intellectual Property

All content, features, design, code, algorithms, and data within Skinclar are the exclusive property of the provider named at the end of these Terms. No part of the App may be copied, reproduced, or distributed without prior written permission. The Skinclar name, logo, and brand identity are protected intellectual property. © 2026 Skinclar. All rights reserved.

8. Disclaimer of Warranties

The App is provided "as is" and "as available". Skinclar does not guarantee that product or ingredient information is complete, accurate, or up to date, and does not guarantee uninterrupted availability. Skincare information and recommendations are for informational purposes only and are not medical advice. Skinclar does not diagnose or treat any condition. Always consult a dermatologist for medical skin concerns, and stop using a product if your skin reacts badly to it.

9. Limitation of Liability

To the extent permitted by law, Skinclar's total liability towards you is limited to the amount you paid for the service in the twelve months before the event giving rise to the claim. Skinclar is not liable for indirect or consequential damage, lost profits, or lost data. In particular, Skinclar is not liable for skin reactions or other effects caused by products you choose, buy and use yourself, whether or not the App showed information about them.

Nothing in these Terms excludes or limits liability for intent, gross negligence, personal injury, or any other liability that cannot be excluded under Swiss or EU law. Your mandatory rights as a consumer remain unaffected.

10. Apple App Store

If you obtained the App from the Apple App Store, the following applies in addition. These Terms are concluded between you and Skinclar only, not with Apple, and Skinclar alone is responsible for the App and its content. Apple has no obligation to provide any maintenance or support for the App. In the event the App fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price of the App to you; to the maximum extent permitted by law, Apple has no other warranty obligation whatsoever with respect to the App. Skinclar is responsible for addressing any claims relating to the App, including product liability claims, claims that the App fails to conform to a legal requirement, and claims arising under consumer protection law. Skinclar is responsible for the investigation, defence, settlement and discharge of any third-party claim that the App infringes intellectual property rights. You represent that you are not located in a country subject to a U.S. Government embargo and are not on any U.S. Government list of prohibited or restricted parties. Apple and Apple's subsidiaries are third-party beneficiaries of these Terms and, upon your acceptance, have the right to enforce them against you.

11. Governing Law and Jurisdiction

These Terms are governed by Swiss law, excluding its conflict of law rules and the UN Convention on Contracts for the International Sale of Goods. The place of jurisdiction is Zurich, Switzerland. If you are a consumer resident in the EU or the EEA, you keep the protection of the mandatory provisions of the law of your country of residence and may also bring proceedings in the courts there.

12. Changes to Terms

We may update these Terms. Where a change materially affects your rights, you will be notified by email or in the App before it takes effect. Continued use of the App after a change takes effect constitutes acceptance of the new Terms.

13. Contact

Vinh Tran
Postfach
8953 Dietikon 1
Switzerland
info@skinclar.com

Support page

These Terms are provided in several languages for your convenience. In case of any discrepancy between versions, the English version prevails.

Last updated: September 2026 - Swiss DSG and GDPR

Your data is stored securely. We never sell your personal information to third parties.

1. Data Controller

Vinh Tran
Postfach
8953 Dietikon 1
Switzerland
info@skinclar.com

2. Data We Collect

Account Data

Email address (required for registration)
First and last name (optional)
Password (stored as encrypted hash - we never see your password)
Account creation date
Email verification code (stored as encrypted hash, automatically deleted after 15 minutes or once your email is verified)

Usage Data

Products you scan and search for
Your skin type and skin concerns, if you provide them. These are health-related data and are used only to personalise your results.
Your saved routines and product inventory
App usage analytics (pages visited, features used, session duration)
Device type and operating system
An optional place name you can add to a community post, typed by you. Skinclar never requests or records your device location.
Your age range and gender, if you choose to add them to your public profile

Photos & Images

We treat every image you provide with care. How an image is used depends entirely on where you add it:

Product scans: When you scan a product, the photo of the packaging and ingredient list is analyzed to give you your result. We may keep these product photos and use them to build and improve the Skinclar product database (for example, adding new products and improving recognition) so results get better for everyone. Please photograph only the product - avoid including faces, people, or personal items. Product scan photos are never used for advertising and are never shown publicly together with your name.
Progress photos: Progress photos (such as skin selfies) are private by default. They are stored securely, are visible only to you, and are never shared, published, or used to train AI models. They are only ever visible to others if you actively choose to publish them yourself. You can delete any progress photo at any time, which removes it from our servers.
Direct message & group images: Images you send in direct messages or group chats are shared only with the recipients you choose and are not used for any other purpose. Do not send images of other people without their consent. Illegal or abusive content can be reported and will be removed.
Your control: You can delete your images or your entire account at any time. Deleting your account removes your personal photos from our systems, in line with your rights under the Swiss DSG and the GDPR (see your rights below).

Push Notifications

If you turn on notifications, we store a push subscription token for your device. Notifications (for example new messages or bookings) are delivered through your device's push service (Apple, Google, or Mozilla, depending on your browser), which technically processes the message for delivery. Enabling notifications is voluntary (consent, GDPR Art. 6(1)(a)). You can turn them off at any time in your browser or system settings; the token is deleted when you unsubscribe or delete your account.

Community & Expert Consultations

Content you publish in the Community (posts, reviews, comments, and the skin type or concerns you attach to them) is visible to other users by design - share only what you are comfortable making public. Messages and images you send within a consultation are visible to you and the chosen expert only. If you offer consultations as an expert, Stripe collects the identity and banking details required for payouts (Stripe Connect); Skinclar never sees your banking details.

Subscription Data

If you subscribe to a paid plan, we store the following information related to your subscription:

Your subscription tier (Free / Pro / Premium)
Your subscription status (active, canceled, past_due)
A reference to the payment provider: either a Stripe customer and subscription ID, or an Apple transaction identifier, depending on where you subscribed
Billing interval (monthly / yearly)
Current billing period end date

We do not store your credit card details. All payment data is handled exclusively by Stripe (see Section 6).

Security & Anti-Abuse Data

To protect our service and users from abuse (spam registrations, brute-force attacks, automated bots), we temporarily process the following data:

Your IP address (used for rate limiting and abuse prevention; stored in our cache for up to 1 hour)
Login and registration timestamps
Bot-verification data via Cloudflare Turnstile (browser fingerprint signals processed by Cloudflare; no cookies set by Turnstile)

Legal basis: Legitimate interests (GDPR Art. 6(1)(f)) - protecting our service and users from abuse, fraud, and unauthorized access.

Analytics Data (PostHog)

We use PostHog to understand how the App is used, for example which pages are opened and which features are used. PostHog assigns a persistent identifier to your browser so that repeat visits can be recognised, and once you are signed in, events are associated with your account. Under the GDPR that identifier is personal data, so we name it here rather than calling the analytics anonymous. PostHog data is stored in the EU. We do not use it for advertising, we do not combine it with data from other companies, and we do not pass it to advertising networks or data brokers. Your skin type, skin concerns, photos and message contents are not sent to PostHog. Legal basis: legitimate interests (GDPR Art. 6(1)(f)) in operating and improving the service.

3. Why We Collect This Data

Account management: To provide you access to the App
Personalization: To match products to your specific skin profile
Product improvement: To understand how users interact with the App
Communication: To send you important updates about your account
Security: To protect against unauthorized access and abuse

Skin type, skin concerns and progress photos are health-related data. We process them only to give you your results and recommendations, on the basis of your explicit consent when you enter them (GDPR Art. 9(2)(a)). You can remove them at any time in your profile, and doing so does not affect the rest of your account. They are never used for advertising, never sold, and never passed to third parties.

Legal basis (GDPR): Contract fulfillment (Art. 6(1)(b)), Legitimate interests (Art. 6(1)(f)), and Consent (Art. 6(1)(a)) where applicable.

4. Data Storage and Security

Your data is stored on Supabase (PostgreSQL), hosted in EU data centres in Frankfurt, Germany. Security measures include encrypted HTTPS connections, bcrypt password hashing, JWT token authentication, row-level security on every table in our database, mandatory email verification at registration, rate limiting against brute-force attacks, and bot protection via Cloudflare Turnstile.

5. Transfers Outside Switzerland and the EU

Most of your data stays in the EU. Two exceptions exist. Scan photos are sent to OpenAI in the United States for text recognition and are not stored there permanently. Cloudflare may process bot-verification signals outside the EU. Both are covered by the EU standard contractual clauses and the corresponding Swiss recognition, which are the legal basis for these transfers.

6. Data Retention

We retain your account data for as long as your account is active. Unverified registrations (where the email verification step was not completed) are automatically deleted after 15 minutes. IP-based rate-limiting data is automatically deleted after 1 hour. You may request deletion of your data at any time. Anonymous analytics data may be retained for up to 2 years.

7. Third-Party Services

Supabase - EU hosting, GDPR compliant
PostHog - Product analytics, EU hosting, no advertising use (see the analytics section above)
Resend - For transactional emails only
Railway - App server and Redis cache hosting. Redis is used as a temporary in-memory store for rate-limiting counters (IP-based, kept for up to 1 hour) and does not store any personal user data.
Cloudflare Turnstile - Bot detection on our registration and login pages. Cloudflare receives browser signals (such as IP address, user agent, and browser fingerprint) to determine whether a request is from a human. Turnstile does not set tracking cookies and is designed as a privacy-preserving CAPTCHA alternative. Data may be processed by Cloudflare outside the EU. See Cloudflare's Privacy Policy.
Stripe Payments Europe Ltd. - Payment processing for paid subscriptions. When you subscribe, your payment details (card number, expiry, billing address) are sent directly to Stripe and are never seen or stored by Skinclar. Stripe is GDPR compliant and PCI DSS Level 1 certified. See Stripe's Privacy Policy.
Apple - For subscriptions purchased in the iPhone app, Apple is the seller and handles payment. Skinclar receives only a transaction identifier and the status of the subscription, never your payment details. See Apple's Privacy Policy.
OpenAI - Used to extract product information from your scan photos. Photos are sent to OpenAI for processing and are not stored permanently. See OpenAI's Privacy Policy.
Awin - Affiliate network. If you follow a marked retailer link, Awin and that retailer set their own cookies to attribute the visit. This only happens after you click such a link, and Skinclar does not pass any of your personal data to them.

We do not sell your data. We do not share your data with advertisers.

8. Your Rights

Access: Request a copy of your personal data
Rectification: Correct inaccurate data
Erasure: Request deletion of your data
Portability: Receive your data in a machine-readable format
Object: Object to processing based on legitimate interests
Withdraw consent: At any time, where processing is based on consent

To exercise these rights, write to the contact address above. We respond within 30 days.

Your data belongs to you

Download a copy of everything Skinclar stores about you - your profile, routines, reviews and progress - anytime.

Provided under your right of access (GDPR Art. 15). The file is a private copy - only you can download it.

9. Cookies and Local Storage

Skinclar keeps your session token (JWT) and your language choice in your browser's local storage. PostHog sets a cookie that holds the analytics identifier described above. We do not use advertising cookies, and we run no advertising networks on our pages. If you follow a marked retailer link, that retailer and Awin set their own cookies on their site; that happens outside Skinclar and only after you click.

10. Children's Privacy

Skinclar is not directed at children under 16, and an account requires you to be at least 16. We do not knowingly collect data from children under 16. If you believe a child has created an account, write to us and we will delete it.

11. Changes to This Policy

We may update this Privacy Policy. We will notify you of significant changes via email or in-app notification.

12. Contact and Complaints

Vinh Tran
Postfach
8953 Dietikon 1
Switzerland
info@skinclar.com

You also have the right to lodge a complaint with a supervisory authority: in Switzerland the Federal Data Protection and Information Commissioner (FDPIC), and in the EU or EEA the authority of your country of residence.